Frequently Asked Questions about Vouchers
What value of vouchers can I purchase?
Vouchers can be purchased in denominations of €20, €50, £20 or £50. Orders can only be processed in one currency at a time. If you wish to place an order for both sterling and euro, please do so in 2 separate transactions.
How secure are the vouchers?
Each Gift Voucher has a unique code, which is clearly printed on each voucher. This code is your guarantee of a genuine gift voucher. Each voucher must be presented at the hotel when voucher is being redeemed. Please keep the vouchers in a secure location. Once your voucher has been redeemed, the unique code is rendered invalid.
What methods of delivery are available?
You have the option to select a pdf version of your voucher to be sent to you or the recipient via e-mail or post. If sending by e-mail, please ensure you use the correct e-mail address for the recipient.
How long does it take for vouchers to arrive by post?
We will aim to ensure you receive your voucher within 5 working days. However this is subject to postal conditions. To ensure prompt delivery we suggest that you choose the e-mail option as you will receive your vouchers within minutes of confirming your order.
Can I leave a personal note on the voucher for the recipient?
Yes, you can add up to 50 words on the voucher for the recipient to see.
When do I pay for the voucher?
Full payment for the voucher will be required at the end of the booking process.
Is there an expiry date on the vouchers?
Yes, each voucher is valid for 2 years from the date of purchase, the expiry date is clearly printed on each voucher.
How does the recipient use the voucher I send to them?
The recipient can choose the hotel they wish to stay at by visiting our locations page. They must book their stay on the hotel’s own website or by phoning the hotel directly. They cannot make their reservation by booking on a third party website. The vouchers should be presented on arrival at the hotel, as full or part payment for their stay. A valid credit card will also be required upon check in.
