Frequently Asked Questions

Buying Hotel Gift Vouchers Online

What value of vouchers can I purchase?

Vouchers can be purchased in denominations of €20, €50, £20 or £50. Orders can only be processed in one currency at a time. If you wish to place an order for both sterling and euro, please do so in 2 separate transactions.

How secure are the vouchers?

Each Gift Voucher has a unique code, which is clearly printed on each voucher. This code is your guarantee of a genuine gift voucher. Each voucher must be presented at the hotel when voucher is being redeemed. Please keep the vouchers in a secure location. Once your voucher has been redeemed, the unique code is rendered invalid.

What methods of delivery are available?

You have the option to select a pdf version of your voucher to be sent to you or the recipient via e-mail or post. If sending by e-mail, please ensure you use the correct email address for the recipient.

How long does it take for vouchers to arrive...?

  • Vouchers by post

    We will aim to ensure you receive your voucher within 5 working days. However this is subject to postal conditions.

  • Vouchers by email

    To ensure prompt delivery we suggest that you choose the e-mail option as you will receive your vouchers within minutes of confirming your order.

Can I add a personal note on the voucher for the recipient?

Yes, you can add up to 50 words on the voucher for the recipient to see.

When do I pay for the voucher?

Full payment for the voucher will be required at the end of the booking process.

Is there an expiry date on the vouchers?

Yes, each voucher is valid for 2 years from the date of purchase, the expiry date is clearly printed on each voucher.

Using Hotel Gift Vouchers

What hotels can I spend my vouchers in?

There are currently 40 great hotels and serviced apartment locations to choose from, from city centre budget hotels to luxurious resorts.

How do I book my hotel?

You must book either on the hotel’s own website or by phoning the hotel directly. Vouchers cannot be used if the reservation is made on a third party website or via a travel agent.

How do I pay the hotel with my gift voucher?

The vouchers should be presented on arrival at the hotel, as full or part payment for the stay. A valid credit card will also be required upon check in.

Can I use my hotel gift certificate for other services?

Your gift vouchers can be redeemed towards all services in the hotel/apartments* including accommodation rates; cocktails in the bar; delicious dining; relaxing spa treatments; round of golf… whatever takes your fancy!

* Excludes goods/services provided by partner companies (eg website deposits/booking fees, taxi’s, visitor attractions, equipment hire)

Do my vouchers expire?

Vouchers are valid for 24 months from the date of issue, plenty of time to plan your perfect break.

What if I need to cancel my hotel reservation?

Please contact your hotel/serviced apartments for any changes. Specific terms and conditions can be found on your confirmation email.

Hotel Gift Vouchers
Make someone smile with a gift certificate valid in over 40 properties across Ireland, UK, France and Belgium.
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